San Diego, CA

Robbie Downie

Operations · Systems · People

10+ years turning messy operations into clean systems — from franchise P&Ls to enterprise SOPs. Now channeling that same instinct into HRIS, people analytics, and the systems that power how teams actually work.

✉ Get in Touch ↗ LinkedIn

+18.9%

Revenue Growth

24%+

Margin Contribution

Chain Model Store

About

I build systems that stick.

My career started in kitchens and dining rooms — Domino's, Carrabba's, specialty grocery — but the through-line was never the food. It was the infrastructure: the ordering workflows, the labor models, the SOPs that turn a chaotic shift into a repeatable playbook.

At Good Food Holdings, I authored enterprise-wide SOPs, built a task-completion tracker that was adopted across the chain, and used Power BI to surface operational gaps leadership couldn't see before. I was the go-to person for systems thinking before anyone called it that.

"I'm not changing my skillset.
I'm changing the environment it lives in."

Now I'm taking that same analytical instinct — the itch to normalize messy data, automate the manual, and build dashboards that actually get used — into HRIS, people operations, and workforce analytics.

Currently

Department Manager
Foodservice & Retail
Good Food Holdings · Lazy Acres Natural Market

Building Toward

HRIS & People Analytics
Operations Systems Analysis
SOP & Training Development

Education & Credentials

SQL · UC Davis / Coursera
Power BI Analytics (PL-300 track)
URI · Psychology Studies
Food Safety & Handling Certified

Experience

Where I've been.

Dec 2023 — Present

Department Manager, Foodservice & Retail

Good Food Holdings · Lazy Acres Natural Market — San Diego, CA

Driving $3.6M+ in annual gross revenue with the highest margin contribution percentage across the entire chain. Built from-scratch ordering workflows, authored SOPs adopted enterprise-wide, and was selected as the company's ShopIQ Super User for an AI-driven operations platform.

▲ +18.9% revenue ▲ 24%+ margin ★ Model store ★ Enterprise SOPs

Jun 2021 — Nov 2023

Sales Manager, Events & Catering

Bloomin' Brands · Carrabba's Italian Grill

Full P&L ownership of catering operation within a $3M+ full-service restaurant. Built a recurring catering pipeline through community networking and cold outreach, crossing $100K YTD in catering sales. Recognized as #1 in sales for Q3. Certified store trainer who onboarded multiple managers.

▲ 115% to goal ▲ $100K YTD catering ★ #1 Q3 sales

Feb 2015 — Jun 2021

General Manager

Domino's Pizza

Full ownership of store operations: sales, marketing, cost controls, inventory, cash flow, staffing, scheduling, and safety. Grew topline revenue 48% through innovative local marketing and expanded catering through community networking. Maintained staffing continuity through COVID-19 via scheduling efficiencies.

▲ +48% revenue ▲ +11% profit ★ Full autonomy

Skills & Tools

What I work with.

Operations DNA

The foundation — 10+ years deep

P&L Management Inventory Control Labor Modeling SOP Development Merchandising Team Training Lead Generation Customer Experience Scheduling & Payroll Safety & Compliance

Systems & Analytics

Where I'm headed — and already applying

Power BI SQL Excel / VBA Data Analysis ShopIQ (AI Ops) Dayforce HRIS POS Systems Microsoft 365 Process Automation Reporting & Dashboards

Proof of Work

Things I've built.

Systems Design

FOH Task Completion Tracker

Built an Excel/VBA workbook to standardize and track front-of-house task completion across shifts. Tool was adopted enterprise-wide across Good Food Holdings — a ground-up proof-of-concept that became infrastructure.

Data Analytics

Predictive Par Model

Designed a data-driven predictive par system using Power BI sales exports. Incorporates a three-day prep cycle model with a MAX(data-driven par, floor par) rule to optimize ordering and reduce waste.

Operations Analysis

Power BI Department Deep Dive

Conducted a detailed performance analysis using the GFH Ops Hub, identifying subcategory gaps and drafting an operational proposal around closing procedures and back-stock staging.

Process Design

Enterprise SOP Library

Authored multiple standard operating procedures from scratch — ordering workflows, closing checklists, merchandising standards — adopted across the chain as official playbooks.

What's Next

Where I'm headed.

⚙

HRIS & People Analytics

Workforce data, system configuration, and reporting that drives decisions about people.

◎

Operations & Systems Analysis

Process mapping, workflow optimization, bridging frontline reality with back-office systems.

▦

SOP & Training Development

Turning tribal knowledge into scalable, documented systems that survive turnover.